Monday, November 16, 2009
Cheap but not unpleasant: CheapHotels.com
I went to New Orleans for work recently and stayed at the very lovely Royal Sonesta Hotel.
I used CheapHotels.com to book a room for two nights, bringing down an online quote on the hotel's Web site of $210 a night to $140 a night. A sign on the back of the bathroom door indicated that they'd really like to charge much more.
The hotel was beautiful. Full of convention-goers. It is not peak tourist season and I suspect the hotel was happy to have me, another paying guest.
All very nice, but the Perfect Moment came at the end of my stay. When I checked out of the hotel, I asked at the desk whether I could get a receipt for the full account. The desk clerk looked away from me and said in a voice dripping with disdain: "You'll have to call Cheap Hotels Dot Com."
Well, honey. If you didn't charge so much for your lovely rooms, I would have booked directly with you. Thank you for the hospitality. And don't forget, the customer is always right.